Conteudo Principal
Management Policy
Within the organisational context of EPAL and Águas do Vale do Tejo, in order to comply with applicable legislation and standards, responding to the mission, vision and values in a socially responsible, economically and environmentally sustainable way whilst preventing risks to the health and safety of employees, the following commitments are made:

  1. Delegated Management of the Vale do Tejo Multi-municipal System – Ensure delegated management of the Águas do Vale do Tejo system, under the terms of the concession contract and applicable legislation, without prejudice to the responsibilities of this company towards the grantor and the regulator;
  2. Business Responsibility - Ensure the quality of products and services provided, essential for public health and environmental preservation, by guaranteeing and ensuring that the necessary resources are available, in particular information, qualified professionals and implementation of adequate plans, processes and procedures to achieve the objectives and goals;; 
  3. Satisfaction of Employees, Customers and Other Stakeholders - To listen and promote satisfaction enhancement in terms of the needs and expectations of their employees, customers, community and other stakeholders, with a view to improving services provided and existing interfaces;
  4. Social responsibility - To support, promote and develop socially responsible actions, ensuring the well-being of employees, through implementation of work organisation practices that promote reconciliation and the balance between professional, family and personal life;
  5. Continuous improvement - To develop company activities in an efficient, effective and innovative way, optimising processes and necessary resources with the goal of continuously promoting their best performance;
  6. Knowledge and Training - Empower personal knowledge and full professional training of staff, through adequate updating of skills, fostering their involvement, creativity and individual responsibility;
  7.  Preservation of human conditions - Assess and control hazards and risks in terms of staff health and safety by encouraging them to participate in solutions that improve working conditions, preventing the occurrence of injuries, health effects and accidents;;
  8. Promote and implement practices for gender equality – Ensure the balanced participation of male and female in professional activities, under appropriate policies, such as development factors and active contributions to the evolution of the company and of society;
  9. Integrity, transparency and ethics – Promote and ensure sound and transparent practices in accordance with the principles of the United Nations Global Compact and applicable national and international instructions;
  10. Sustainable development - To actively and responsibly contribute to a sustainable future, promoting environmental protection and eco-efficient use of natural resources, preventing pollution and environmental accidents in all activities and contributing, whenever possible, to the recovery of environmental liabilities, footprint reduction, company ecology and biodiversity preservation. Improve global energy and water performance, including energy use and consumption, energy efficiency, whilst promoting procurement of energy-efficient products and services, as well as reducing or keeping losses to acceptable levels;
  11. Resilience Improvement – Promote adequate protection of critical infrastructure safety, identify and evaluate opportunities and threats, define and plan strategies and tactics, to enhance risk and crisis management, in order to respond to situations of force majeure or disruption, ensuring continuity of the business;
  12. Information security - To adequately manage risks to information technology systems, contributing to greater secure use of business support systems in order to guarantee confidentiality, integrity and availability of company and customer information;
  13. Asset Management – Manage assets with a value-creating logic, ensuring a balance between cost, risk and performance throughout their life cycle, by providing resources and optimising investments and exploration, maximising asset life cycles, ensuring a balance between their cost, risk of failure and performance and improvements in water and energy efficiency; 
  14. Supply Chain Engagement – Encourage suppliers and service providers to share the same values, encouraging them to adhere to the commitment to respect and apply the good practices implemented, creating value for both parties.

 Approved at a meeting of the Board of Directors on March 21, 2018

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