myAQUA is a free smartphone app which enables customers to look up and manage their contract information, communicate meter readings, view water bills which have not been paid yet, and access waterbeep, hence enabling customers to control their water consumption.

If you own more than one contract, then myAQUA will let you access and manage all information on all consumption locations with a single registration.

Contract management

Change/update contract details (contacts, taxpayer number, household size).

Meter readings

• Communicate readings, which are validated online
• Look up the last reading by the customer or EPAL
• Receive notices to communicate readings, where you may customise regularity (daily, weekly, monthly)

Billing

• Check for unpaid bills (invoices and credit notes)
• Access payment references
• Access the e-Water Bill
• Access Direct Debit – SEPA, and if already active, view your IBAN
• Register/access the waterbeep, which enables you to control your water consumption

Water-Cuts

Warning of a suspended supply which may affect your location with a foreseen time for it to be over.

Communication of abnormalities

Communicate issues related with water quality, pressure, leakage, water-cuts, leaks in public locations, among others.

The last reading will always be the one considered for billing purposes.

There are two types of notices:

1. Notice on the ideal day for communicating the meter reading, sent at 9 a.m., and if you fail to communicate your reading it will be sent again at 7 p.m.
2. Custom notices previously defined on myAQUA to be sent every Wednesday at 7 p.m. However, you may change them at any given time for the period of time that is more convenient to you (daily, weekly or monthly) as well as the day and time it is received. You may remove these definitions without losing any previous definitions

When communicating regular meter readings, customers may monitor the evolution of their water consumption on waterbeep, and the bigger the number of communicated readings, the more detailed your information will be.

You only need to enter the app store (iPhone or Android) of your mobile phone and install myAQUA. Then, you only need to register by indicating the Entity Code (available on your water bill), taxpayer number, and email address where access codes will be sent.

If you have already registered on EPALnet, you may access myAQUA with the same access codes, which are also the same for waterbeep.

You need to be connected to the internet in order to access myAQUA.

This application is available for Android phones (version 4.0 or higher), iPhones (version iOS 7.0 or higher) and Windows Phone (version 7.5 or higher).

You only need to click on 'I forgot my password' and enter your Entity Code. Then you will receive an email (on the email address you gave when you registered on EPALnet) with your username and access code.

When entering your username and access code, please be careful not to press on the space bar or enter other characters. It is not recommended that you copy and paste the text to be entered since there might be an error.

Please Note | If you have changed access codes you must fill in the username with capital letters.

You have to change your access code on EPALnet choosing the option "Change Access". The myAQUA access code is the same one that you use for EPALnet and waterbeep, therefore when changing your access code, you will have to do so for all services.

Yes, myAQUA memorizes access codes only if the user does not log out. If the user log out, the next time you access myAQUA you must re-introduce your access code.