Conteudo Principal
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Reporting Leakages in Public Thoroughfares

Whenever you detect a leakage in public thoroughfares, kindly report the situation and its location to us. Alternatively, you can use our telephone hotline +351 800 201 600 (free of charge). In the event of leakages in buildings or homes, please call the Customer Support line on +351 213 221 111. In order to clarify any doubts on repair liability, please refer to the chapter on Supply of Buildings.

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Suggestions and/or Complaints

Our main concern is Customer Satisfaction. This is why we constantly strive to improve the quality and efficiency of the services we provide. You have the right to complain about or express your opinion on any aspect pertaining to EPAL’s way of operating, whenever you deem fit.

Your cooperation is precious and fundamental in preventing future situations arising. We kindly request that you contact us through: If you do not agree with our reply, you may submit your complaint to the Consumer Conflict Arbitration Centre:
  • Telephone | +351 218 807 030
  • Address | Rua dos Douradores 108, 1100-207 Lisbon
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Requests and/or Clarifications

We are at your disposal for any requests and to answer any queries you may have.

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