To combat the spread of infection and minimise the risk of transmission, an appointment-only service has been introduced at the Restauradores shop. For urgent matters, you can book your visit by calling the Customer Help line on 213 221 111 (available 24h every day)
The service is provided in compliance with social distancing rules and the room is regularly disinfected.
Customers are urged to comply with the instructions of the General Directorate of Health and to avoid travel as much as possible, remembering that telephone and digital channels are available to resolve any question about the service provided, without leaving the comfort of their home.
• Customer Help line: 213 221 111 (available 24h every day)
• Website: EPALnet (digital counter)
• Free Smartphone app: myAQUA (available for Android and iPhone)
• Download the free H2O Quality app and find out about the quality of the water distributed to your home.
In addition, you can also use the free EPAL phone lines:
• Send in meter readings: 800 201 101 (free)
• Report a bust pipe in the street: 800 201 600 (free)
• Loss of supply: 800 222 425 (free)
Our Contact Centre has been reinforced and is always available to provide responses and to resolve all situations.
We continue to work to ensure the continuity of the essential services we provide. Everyone's cooperation is essential.