• Customer Help line: 213 221 111 (available 24h every day)

Our Contact Centre has been reinforced and is always available to provide responses and to resolve all situations. We continue to work to ensure the continuity of the essential services we provide. Everyone's cooperation is essential. 

• Website: EPALnet (digital counter)

• Free Smartphone app: myAQUA (available for Android and iPhone)

• Download the free H2O Quality app  and find out about the quality of the water distributed to your home.

In addition, you can also use the free EPAL phone lines:

 • Send in meter readings: 800 201 101 (free)

•  Report a bust pipe in the street: 800 201 600 (free)

•  Loss of supply: 800 222 425 (free)

AVOID TRAVEL AS MUCH AS POSSIBLE! USE OUR DIGITAL CHANNELS!

The EPAL Shop in Laranjeiras One Stop Shop is open from 8:30 am to 1:30 pm and from 2:30 pm to 7:30 pm (working days) and also from 9.30 am to 3 pm on Saturdays.
 In the EPAL Shop in Restauradores, it is preferrable to make an appointment by phoning the customer helpline on 213 221 111 (available 24h every day). The shop is open from 8:30 am to 7:30 pm (working days), closing between 1:30 pm and 2:30 pm for disinfection.

The use of a mask is mandatory. 

 The service is provided in compliance with social distancing rules and the room is regularly disinfected.

 Customers are urged to comply with the instructions of the General Directorate of Health and to avoid travel as much as possible, remembering that telephone and digital channels are available to resolve any question about the service provided. 

EPAL is located at Av. da Liberdade 24, 1250-144 Lisbon

View on Google Maps how to get there »

EPAL was created in 1974 following Companhia das Águas de Lisboa (CAL), which was founded on April 2nd, 1868.

• CAL – Companhia das Águas de Lisboa | April 2nd, 1868
• EPAL – Empresa Pública das Águas de Lisboa | October 30th, 1974
• EPAL – Empresa Pública das Águas Livres | July 4th, 1981
• EPAL – Empresa Portuguesa das Águas Livres, SA | June 21st, 1991
• In 1993 EPAL, SA becomes a part of Grupo Águas de Portugal

EPAL is a public limited company 100% owned by Águas de Portugal since 1993.

Its social object consists in the public supply of water for human consumption and other activities besides the provision of services connected with the urban water cycle that possesses recognised water skills. It is responsible for the supply of households in the city of Lisbon and water supply in 34 municipalities within the Great Lisbon Area. It serves approximately three million people.

The Water Sector in Portugal is governed by ERSAR – Entidade Reguladora dos Serviços de Águas e Saneamento:

Centro Empresarial Torres de Lisboa
Rua Tomás da Fonseca, Torre G - 8º
1600-209 Lisbon

Telephone | +351 210 052 200
Fax | +351 210 052 259
Email | geral@ersar.pt
Video-conference | +351 210 072 908

ERSAR's website »

If you wish to receive the "Água na Rede" and "Contador" Newsletter, please fill the form in the footer of the site.

Please send your C.V. and a letter of recommendation with the reasons for your application to recursoshumanos@epal.pt with the reference Estagio_EPAL.

Please send your C.V. and a letter of recommendation with the reasons for your application to recursoshumanos@epal.pt with the reference CandEspon_EPAL.