In 2020, EPAL once again participated in the ECSI - European Customer Satisfaction Index, conducted by Nova IMS (Nova Information Management School), APQ (Portuguese Quality Association) and the Portuguese Quality Institute, maintaining the ECSI Satisfaction Index score and 2nd place in the sector.

The company achieved a score higher than eight in five of the index’s nine variables: Image (8.24), Perceived Quality (8.14), Satisfaction (8.07), Trust (8.45) and Loyalty (8.37).  “Image”, which scored the largest increase of all variables in 2019 with 8.25 compared to 7.91 in 2017, remains at 8.24 and “Satisfaction” at 8.07 is identical to the previous year. The best-scoring variable in the ECSI Study continues to be “Trust”, where EPAL achieved an overall score of 8.45, demonstrating customers’ confidence in the company's performance.

Analysing the sub-criteria, EPAL is credited with very high scores in Customer Relationship, specifically in relation to Means of Payment (8.9), Water Supply (8.7), Billing Frequency (8.6), Reliability of products and services (8.4), Customer service facilities (8.4) and Customer service (8.3).

In “Image”, EPAL also received a rating of eight in the new variable introduced in the study, “Company that is concerned with environmental sustainability”.

The “Quality in the Water and Waste Services Prize” is annually given by ERSAR – the water and waste services regulator in partnership with newspaper Água e Ambiente to the national management companies that most stand out in their sector of activity. It was awarded to EPAL in the "Awareness of the System Infrastructure and Water Services" category.

The Regulatory Authority for Water and Waste Services (ERSAR) distinguished EPAL, for the second time, with the seal of "exemplary quality of water for human consumption" assigned to providers of public water supply services in the last year regulatory review, ensured an exemplary quality of water for human consumption.

The ENEG 2013 (Encontro Nacional de Entidades Gestoras de Água e Saneamento – National Gatahering of Water and Sewerage Managament Bodies) organised by APDA (Associação Portuguesa de Distribuição e Drenagem de Águas – Portuguese Association of Water Distribution and Drainage), awarded EPAL the following:

• Gold Tube, for WONE, in the "Best Action to Reduce Water Losses" category
• Honourable Mention for the Campaign “Vamos dar o Litro Contra a Fome” (Let’s give it our all against hunger) in the "Best Social Responsibility Action" category

 



The ENEG 2015 (Encontro Nacional de Entidades Gestoras de Água e Saneamento –National Gatahering of Water and Sewerage Managament Bodies) organised by APDA (Associação Portuguesa de Distribuição e Drenagem de Águas – Portuguese Association of Water Distribution and Drainage), awarded EPAL with Gold Tube for "Pegada Ecológica" in the "Best Social Responsability Action" category.

The Grand Prize Excellence in Communication by APCE – Portuguese Association of Corporate Communication awarded the Merit Distinction to the following campaigns in 2014:

• "Intranet" in the "Intranet" category
• "Águas Livres" Journal in the "In-house Publication" category
• "Vamos dar o litro contra a fome" campaign in the "Social Responsibility" category
• "Water Tasting Course" in the special "Surprise Us" category

This initiative, organised by the communications consulting firm GCI together with the Portuguese Environment Agency and Quercus honours the projects that promote the exchange of good practices, foster entrepreneurship, innovation, sustainable development and the green economy.

Green Project Awards 2015 distinguished with Merit Distinction the campaign  "Leve a água da torneira consigo. Leve no preço. Leve no ambiente", in "Iniciativa de Mobilização" category. 


In 2014 the Green Project Awards honoured waterbeep in the "Product or Service"category. 





In 2013 the Green Project Awards honoured WONE in the "Efficient Resource Management" category. 
 

The Portuguese Association of Museology (APOM) distinguished EPAL with the Institution Award for the work done within the framework of its museologic heritage.

IF International Forum Design GmbH honoured the reusable bottle "Fill Forever" with the iF Design Award 2015 in the discipline of Packaging Design in the Beverages category.

WEX Global – Water and Energy Exchange awarded WONE the Innovation 2013 Prize in the "Operations" category.

European Business Awards for the Environment – Honourable Mention for the Innovation for Sustainability award (EBAEpis), 2013, for the WONE project in the "Products and Services" category.

The Project Innovation Awards distinguished the following products for their excellence, original nature and innovative aspects:

• WONE, Award in the "Operation Management" category
• Chave Águas Livres (CAL – Águas Livres Key), Award in the "Small Projects" category
• "Managing Future Risk", a methodology developed together with Cranfield University, Honourable Mention in the "Planning Projects" category