In 2020, EPAL once again participated in the ECSI - European Customer Satisfaction Index, conducted by Nova IMS (Nova Information Management School), APQ (Portuguese Quality Association) and the Portuguese Quality Institute, maintaining the ECSI Satisfaction Index score and 2nd place in the sector.

The company achieved a score higher than eight in five of the index’s nine variables: Image (8.24), Perceived Quality (8.14), Satisfaction (8.07), Trust (8.45) and Loyalty (8.37).  “Image”, which scored the largest increase of all variables in 2019 with 8.25 compared to 7.91 in 2017, remains at 8.24 and “Satisfaction” at 8.07 is identical to the previous year. The best-scoring variable in the ECSI Study continues to be “Trust”, where EPAL achieved an overall score of 8.45, demonstrating customers’ confidence in the company's performance.

Analysing the sub-criteria, EPAL is credited with very high scores in Customer Relationship, specifically in relation to Means of Payment (8.9), Water Supply (8.7), Billing Frequency (8.6), Reliability of products and services (8.4), Customer service facilities (8.4) and Customer service (8.3).

In “Image”, EPAL also received a rating of eight in the new variable introduced in the study, “Company that is concerned with environmental sustainability”.

 

ENEG – Encontro Nacional de Entidades Gestoras (National Convention of Management Utilities)

The ENEG 2019 organised by APDA - Associação Portuguesa de Distribuição e Drenagem de Águas (Portuguese Association of Water Distribution and Drainage) awarded the following prizes to EPAL:

• Tubo de Ouro (Golden Pipe), under the theme "Best social responsibility action" with the "Drinking water for Mozambique" initiative

• Honourable Mention in the category “Best strategy for adapting to climate change/circular economy” for the application “Circular water by nature”



The ENEG 2017  organised by APDA  awarded the following prizes to EPAL:

• Tubo de Ouro (Golden Pipe) for the Lisbon Soul Bottle in the category "best innovative action" and
• Honourable Mention for the project “EPAL’s strategy for adapting to climate change” in the category “best strategy for adapting to climate change”.




The ENEG 2015 organised by APDA  awarded the Tubo de Ouro (Golden Pipe) prize to the “Ecological Footprint” project, which consisted of the recovery and conservation of Lagoa Pequena, near Lagoa de Albufeira, in Sesimbra, a wetland of international importance, as the best social responsibility action.

The ENEG 2013 (Encontro Nacional de Entidades Gestoras de Água e Saneamento – National Gatahering of Water and Sewerage Managament Bodies) organised by APDA (Associação Portuguesa de Distribuição e Drenagem de Águas – Portuguese Association of Water Distribution and Drainage), awarded EPAL the following:

• Gold Tube, for WONE, in the "Best Action to Reduce Water Losses" category
• Honourable Mention for the Campaign “Vamos dar o Litro Contra a Fome” (Let’s give it our all against hunger) in the "Best Social Responsibility Action" category

 

APEE - Associação Portuguesa de Ética Empresarial (Portuguese Association of Business Ethics) recognises EPAL in all applications submitted in 2020, in the “Recognition of SR Practices and Sustainability” with one award and four Honourable Mentions for Social Responsibility and Sustainability.

The Prize was awarded to the application "Donation of Mobile Water Treatment Plant" to Mozambique following Cyclone Idai

The Mentions were attributed to the "H2O Quality", "EPAL Water Laboratory at KidZania", "Tap Water in Movement for Everyone" and "Exclusively, Tap Water!" applications.

"H2O Quality", an unprecedented application for the entire population and tourists, which works by georeferencing.

"EPAL Water Laboratory at KidZania", a project that simulates the real life of a laboratory that controls water quality.

"Tap Water in Movement for All" brings together several initiatives that raise awareness of tap water consumption, reinforcing confidence in the infrastructure and sharing good practices in the efficient use of water in the city of Lisbon "Exclusively, Tap Water!" a challenge launched to Public and Private Entities where EPAL makes available the material resources - Jugs and Bottles and communication media - and, in return, they undertake to consume exclusively tap water.

The Portuguese Association of Business Ethics, in the 2019 edition, presented EPAL with the Environmental Sustainability Award, in the Social Responsibility-Environment-Impact Reduction category, for the work carried out by the company with a view to recovering the environmental conditions of the River Tagus.

The Portuguese Association of Business Ethics, in the 3rd edition (2017) of the Recognition Award for Social Responsibility Practices, presented EPAL with the Diploma of Recognition related to the projects:
• “Together we are + Energy”, in the "communication" category
• "Pátio da Água" (Water Patio), in the "community" category

Promoted by APEE, the 2nd edition (2016) of the Recognition of Social Responsibility Practices Award gave an Honourable Mention to Fill Forever in the “Environment: Reduction and Impacts” category.

 

Joint initiative of IDC Portugal and Jornal de Negócios to disseminate, recognise and reward the projects and best practices of national organisations’ digital transformations.

In 2019, at the 4th edition of the Portugal Digital Awards, the H2O Quality App was awarded an Honourable Mention in the Best Digital Strategic Tools category.

ERSAR and newspaper Water & Environment

The “Water and Waste Services Quality Seals” is an initiative by ERSAR – Entidade Reguladora dos Serviços de Águas e Resíduos (Water and Waste Services Regulation Authority) in partnership with the newspaper “Água e Ambiente” (Water and Environment) which aims to recognise and disseminate good practices in the provision of public water supply and urban wastewater services



In 2019, EPAL was awarded:




"Excellence in Water Services" award. Recognises quality of service to direct customers.






"Quality in public water supply" seal (direct and bulk distribution).





 In 2018 EPAL was awarded:


“Excellence in Quality of the Public Supply Service” award




"Quality of Public Water Supply Service"  seal for direct and bulk distribution.





 In 2017, EPAL was awarded three quality seals:


“Drinking Water Exemplary Quality Seal” for the "Bulk distribution" Service and for the "Direct distribution" Service






“Public Water Supply Quality Seal” for the “Bulk distribution” Service

Waterbeep receives an Honourable Mention in the 2015 NOS Innovation Awards, in the Large Companies category, which gives awards to the most innovative projects and products in the business world.

The NOS Innovation Award aims to reward today those who invest in tomorrow.

Trofé Ordem dos Engenheiros - Order of Engineers Trophy | 80 years 




Awarded by the Order of Engineers, in 2016, to WONE for the value it added to National Engineering

APCE - Associação Portuguesa de Comunicação de Empresa (Portuguese Association of Corporate Communication)


The “Água Sobre Rodas” (Water on Wheels) Project won the APCE - Awards, 2019, in the category of External Responsibility Campaign - Responsible Management, an event that aims to reward Excellence in Communication in our country.






APCE 2015 Grand Prix, Excellence in Communication, awarded the “Rehabilitation of Barbadinhos Steam Pumping Station and Permanent Exhibition of the Water Museum” Project the prize in the category "Historical Responsibility and Corporate Memory".


The following works also received the Merit award
• “Barbadinhos from Steam to Museum”, in the “Special Edition” category.
• “EPAL website” in the “Website” category
• “BEEP seal, do you know how to save water?”, in the “Social Responsibility Communication Campaign” category.
• “Take tap water with you. Light on price. Light on the environment”, in the “Institutional Communication Campaign” category.
• “IWA Congress powered by tap water”, in the special category “Surprise us”



The Grand Prize Excellence in Communication by

This initiative, organised by the communications consulting firm GCI together with the Portuguese Environment Agency and Quercus honours the projects that promote the exchange of good practices, foster entrepreneurship, innovation, sustainable development and the green economy.

Green Project Awards 2015 distinguished with Merit Distinction the campaign  "Leve a água da torneira consigo. Leve no preço. Leve no ambiente", in "Iniciativa de Mobilização" category. 


In 2014 the Green Project Awards honoured waterbeep in the "Product or Service"category. 





In 2013 the Green Project Awards honoured WONE in the "Efficient Resource Management" category. 
 

The Portuguese Association of Museology (APOM) distinguished EPAL with the Institution Award for the work done within the framework of its museologic heritage.

IF International Forum Design GmbH honoured the reusable bottle "Fill Forever" with the iF Design Award 2015 in the discipline of Packaging Design in the Beverages category.

WEX Global – Water and Energy Exchange awarded WONE the Innovation 2013 Prize in the "Operations" category.

European Business Awards for the Environment – Honourable Mention for the Innovation for Sustainability award (EBAEpis), 2013, for the WONE project in the "Products and Services" category.

The Project Innovation Awards distinguished the following products for their excellence, original nature and innovative aspects:

• WONE, Award in the "Operation Management" category
• Chave Águas Livres (CAL – Águas Livres Key), Award in the "Small Projects" category
• "Managing Future Risk", a methodology developed together with Cranfield University, Honourable Mention in the "Planning Projects" category